Thank you for choosing [Luxury Clocks], where elegance meets precision. We aim to provide you with exquisite timepieces that adorn your space with sophistication and functionality. Our Returns and Refunds Policy ensures your satisfaction with every purchase. Please review the following guidelines:
1.Eligibility:
- Returns are accepted within [30 days] from the date of delivery.
- To be eligible for a return, the clock must be unused, in its original packaging, and in the same condition as received.
2. Initiating a Return:
- To initiate a return, please contact our Customer Service team at [contact@luxuryclocks.com] with your order details and reason for return.
- Our team will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number.
3. Return Shipping:
- Customers are responsible for return shipping costs.
- We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of the clock.
4.Inspection and Refund:
- Once we receive the returned clock, our team will inspect it to ensure it meets the return eligibility criteria.
- Upon approval, refunds will be processed to the original payment method within [7-10 business days].
5.Refund Process:
- Refunds are issued for the cost of the clock minus any applicable restocking fees or return shipping costs.
- Refunds will be processed using the original payment method used for the purchase.
6.Restocking Fee:
- A restocking fee of [10%] may be applied to returns to cover administrative and handling costs. This fee will be deducted from the refund amount.
7.Damaged or Defective Clocks:
- In the rare event that you receive a damaged or defective clock, please contact us immediately.
- We will arrange for a replacement or offer a full refund, including return shipping costs, upon inspection and verification of the damage or defect.
Contact Us
If you have any questions or concerns regarding our Returns and Refunds Policy, please feel free to contact our Customer Service team at luxurywallclock50@gmail.com/Whatsapp:+44 7903627676 . We are here to assist you and ensure your satisfaction with every purchase.
[Luxury Clocks], [Address] [City, State, Zip Code] [Phone Number] [Email Address]